Tenant Frequently Asked Questions

  • Q: Can you hold a place before I apply?

    A: Unfortunately we cannot reserve a property and it is not considered off the market until we have a signed lease and the security deposit in hand.
  • Q: Do I pay first month’s rent and last month’s rent with my security deposit?

    A: It depends on the property, but usually it’s the first months’ rent and the security deposit.
  • Q: How old do you have to be to apply?

    A: All applicants over 18 are required to fill out an application.
  • Q: Who needs a cosigner?

    A: Applicants with a combined credit score of 580-630 may need a co-signer on a case by case basis.
  • Q: You have a property I want to rent. How do I apply?

    A: Please click here and select the property you want to apply for.
  • Q: How do I pay rent?

    A: Through our free online tenant portal.
  • Q: I want to get a pet. What do I do?

    A: First, please check to see if your property allows pets.
  • Q: I want to move out, but my roommate wants to stay. What do I do?

    A: Please contact your property manager.
  • Q: My lease expiration is coming and I want to move out. What do I do?

    A: Please submit written notice to your property manager at least 30 days prior to the end of your lease. Note that in order to be considered proper notice, it must list the property address, the occupants and a firm move out date.
  • Q: Who is responsible for paying for repairs & maintenance requests?

    A: Tenants are responsible for paying for any repair & maintenance that is found to be caused by the tenants’ actions above wear and tear, such as clogs in the garbage disposal or a broken window. Normal wear and tear is paid by the owners.

Contact Us

  • Civitas Property Management

    • 15200 Hesperian Blvd
    • Ste 201
    • San Leandro, CA 94578
  • Phone: 408.371.5969